At CMFAS Academy, we are so confident in our products that we offer you the Pass Guarantee. All candidates who have subscribed to the Success, Elite or Biz package are automatically covered. No prior application is required. Pass Guarantee does not apply during extensions.
3 Conditions for Pass Guarantee
1. You must use all the Products i.e. Practice Questions, E-Learning, Mathathon* (*if applicable)
2. Clear at least 90% of the practice questions
To "clear" a question means to have answered it correctly at least once. In other words, the number of questions that you have never gotten correctly before must be lower than 10%.
3. Acts in good faith and be Fit and Proper
Your claim could be denied if you:
- Clicked through the practice questions blindly in quick succession in a bid to meet the Pass Guarantee conditions without truly learning.
- Failed the exam due to being late, denied entry, or no show.
- Used the wrong or outdated study guide / textbook to prepare for the exam.
- Taken the exam having done no revision or learning activity within the past 24 hours.
- Spent considerable time on practice questions in PDF files that are passed around, which are commonly filled with outdated or erroneous content.
- Have violated our T&C or EULA (e.g. account sharing, massive copying of content).
What should I do if I meet the conditions but fail the exam?
In such an unfortunate event, please submit the claim form here. We will reimburse you the re-test fee (capped at $200), or you can opt to upgrade to Biz without any top-up.
In the very unlikely event that you were to fail again, you'll end up getting back 100% of what you paid for the package.
John bought the Elite Package price at $350.
He failed the exam having satisfied all the conditions. He paid the re-test fee of $215. We will refund $200 because the first claim is capped at $200.
John unfortunately fails the second time. He will receive the balance remaining, which is $350 - $200 = $150.
Jane bought the Biz Package price at $700.
She failed the exam having satisfied all the conditions. She paid the re-test fee of $150. We will refund $150.
Jane unfortunately fails the second time. She will receive the balance remaining, which is $700 - $150 = $550.
Jenny bought the Success Package price at $299.
She failed the exam having satisfied all the conditions. She paid the re-test fee of $120 and opted to upgrade to Biz Package instead of taking cash.
Jane unfortunately fails the second time. She will receive the full balance remaining of $299.