» Pass GuaranteePass Guarantee
At CMFAS Academy, we are so confident in our products that we offer you the Pass Guarantee. All candidates who have purchased the Silver Plan (or higher) are automatically covered. The spirit of the Pass Guarantee program is such that if the candidate does his/her best having consumed all the help we have given and yet fail the exam, we will reimburse the retest fee for first claim, or refund for the second claim. No prior application is required. Pass Guarantee will not apply during extensions that were given with compliments.
3 Main Spirits for Pass Guarantee
1. Full Use: You must make use of all the products available in your plan i.e. Practice Questions (clear 90%), E-Learning/Audio (min. 1 hr), Mathathon*, Online Mentor* (*applicable to Gold/Diamond plans)
To "clear" a question means to have answered it correctly at least once. In other words, the number of questions that you have never gotten correctly before must be lower than 10%.
2. Good Faith: You must put in your best effort for the exam.
3. Fairness: You and your plans must be in good standing.
Based on the 3 main spirits, your claim will be denied if:
- You have clicked through the practice questions blindly in quick succession in a bid to meet the Pass Guarantee conditions without truly learning.
- You failed the exam due to any reason causing you not being able to submit all answers normally (e.g. late/no-show/technical issue/ended exam prematurely).
- You have used the wrong or outdated study guide / textbook to prepare for the exam.
- You have preconditions that considerably affects your ability to pass in the exam e.g. language proficiency, medical.
- You have taken the exam having done no revision or any learning activity in your account within the last 24 hours leading up to your exam.
- You have consumed external materials (e.g. mock questions in PDF files, ChatGPT) that could be defective or misleading.
- You have violated our T&C or EULA (e.g. account sharing, copying of content).
- You have not reasonably prepared enough for your re-test despite given extra resource (e.g. not much consultation with online mentor after upgrading to Diamond).
- Your plan had expired before the exam day.
- Your plan or its upgrade/extension was not paid for in full (i.e. given, upgraded or extended on goodwill), except if the upgrade to Diamond plan was opted for under the Pass Guarantee.
- You are not prepared to retake the exam.
- You file a claim more than 3 months from the date of your failed attempt.
What should I do if I meet the conditions but fail the exam?
In such an unfortunate event, please submit the claim form here. We will reimburse you the re-test fee capped at US$200 (S$200 if plan purchased before 1 Feb 2025, or otherwise capped at SGD$260), or you can opt to upgrade to Diamond Plan without any top-up.
In the very unlikely event that you were to fail again, you'll end up getting back 100% of what you have paid for the main plan.
Example A:
John bought the Gold Plan price for US$399.
He fails the exam despite having satisfied all the conditions. He pays the re-test fee of S$285 before filing the claim, and receives the reimbursement of S$260 (capped).
John unfortunately fails the next qualifying attempt. He will receive the balance remaining, which is $399 - US$200 = US$199.
Example B:
Jane bought the Diamond Plan for US$1000.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of US$150 and was reimbursed in full.
Jane unfortunately fails the next qualifying attempt. She will receive the balance remaining, which is US$1000 - US$150 = US$850.
Example C:
Jenny bought the Silver Plan for US$299.
She failed the exam despite having satisfied all the conditions. She paid the re-test fee of US$120 and opted to upgrade to Diamond Plan instead of receiving the reimbursement.
Jane unfortunately fails the next qualifying attempt. She will receive a full refund of what have been paid for the main plan (US$299, in this case).